Orders & Returns
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ORDERS & RETURNS
We understand that purchasing clothing over the internet, whilst convenient, can result in sizing that does not work, wrong fabric, or a style that just does not work for you. So for peace of mind, any item brought online (except sale items) can be returned within 10 days of purchase for a store credit. This credit can then be used for another purchase with Spoilt Boutique. The amount of the credit will be less any shipping paid on your original purchase.
Please note none of this limits your rights under the Consumer Guarantees Act (see Warranty below) for normal or sale purchases.
Due to the time critical nature of the fashion industry returns must be received in within the 10 days return period.
The items returned must be unworn , unwashed, odour free and undamaged. They must be in their original packaging with their tags still attached. Sale items cannot be returned (unless faulty). We reserve the right to refuse to accept any items that isn't in as new, unworn condition. As is our right under the Consumer Guarantees Act we do not accept returns if you change your mind (link)
SHIPPING IN NEW ZEALAND
Please note shipping is done Monday to Friday excluding Public Holidays (from the time you receive notifications that your item has been collected from us). Please check your tracking email for information as to where your parcel is in the network.
Our preferred courier is NZ Post who have proven to be very reliable and fast. Week days (during non peak times) they aim for next day delivery. They do not deliver at the weekend. Rural deliveries may take longer. You can ask for goods to be left in a secure place, however, if the courier driver deems it risky they will not leave the parcel (as it is their risk). Once we have processed your order you will receive tracking information so you can easily track where your parcel is.
If you choose for any reason to redirect your parcel, then this will take longer for Courier Post to redeliver your item. So expect some delays. If you need to contact Courier Post their number is 0800 268 743 - have your tracking number handy as this will speed up the process.
If there is road closures, transport delays, and or natural disasters etc these are out of our control and we can not accept responsibility for delays. We aim to fulfil all orders on the same business day, however weekends, and Public Holidays the courier does not collect from us, hence the item would leave on the next business day.
SHIPPING TO AUSTRALIA
We ship over to Australia and once dispatched your order may take up to 14 business days to arrive.
Unfortunately at this stage we do not ship outside of New Zealand and Australia.
Unfortunately there are no returns available for Sale items unless a Warranty return.
We know some customers want the latest style when it lands in-store, so we offer some of our collections for pre-order.
As soon as the stock lands in-store we package up your order and ship it out via courier or make contact to say it is ready to collect.
We give and estimated delivery time frame, however, sometimes factors beyond our control may cause this date to be moved.
We will notify you and refund you the purchase price of your pre-ordered items if the stock from our suppliers is cancelled or for some reason we are 'short shipped'.
HOW TO RETURN
All items must be returned in a pre-paid package by the customer. We recommend that customers use track and trace postage - we cannot accept responsibility for lost packages. Please include the receipt with the package.
Shipping is at your cost.
Once we receive and process your return then we will email you with a gift card to the value of your return.
Please return to:
3/140 Colombo Street
If the item is damaged or faulty please contact us as soon as possible. As per the Consumer Guarantees Act we will attempt to repair or replace the item in the first instance, otherwise we will offer you a refund.
We will refund you the postage fee or supply a courier bag for the return of the item if it is damaged or defective.
We stand by all our commitments under the Consumer Guarantees Act - more about your rights can be found here.