Orders & Returns
ORDERS & RETURNS
We understand that purchasing clothing over the internet, whilst convenient, can result in sizing that does not work, wrong fabric, or a style that just does not work for you. So for peace of mind, any item brought online (except sale items) can be returned within 10 days of purchase for a store credit. This credit can then be used for another purchase with Spoilt Boutique. The amount of the credit will be less any shipping paid on your original purchase.
Due to the time critical nature of the fashion industry returns must be received in within the 10 days return period.
The items returned must be unworn , unwashed, odour free and undamaged. They must be in their original packaging with their tags still attached. Sale items cannot be returned. We reserve the right to refuse to accept any items that isn't in as new, unworn condition.
HOW TO RETURNAll items must be returned in a pre-paid package by the customer. We recommend that customers use track and trace postage - we cannot accept responsibility for lost packages. Please include the receipt with the package.
Shipping is at your cost.
Once we receive and process your return then we will email you with a gift card to the value of your return.
Please return to:
3/140 Colombo Street
We will refund you the postage fee if the item is damaged or defective.
We stand by all our commitments under the Consumer Guarantees Act.
We don't do exchanges, only credits. This is due to how fast products sell.
SALE ITEMSUnfortunately there are no returns available for Sale items
Please contact us if you have any questions.